Custom Surveys Benefits
Custom surveys allow you to ask critical questions for instant feedback. Customer feedback allows detailed analysis of business performance. All reward program surveys created may receive completed survey bonus point value during the reward setup process.
Custom Surveys organize information in a manner that gives business owners or managers a snapshot overview of business performance via category scoring questions with 5-Star responses or A-F responses. Additionally, surveys can be broadcasted at any time or set up as a trigger in the automation process. All surveys can only be taken one time per broadcast; this prevents incorrect bonus point values and delivers accurate feedback.
If positive scores are given, the businesses social sites display asking the member to leave positive feedback.
After-all, who better to leave positive social feedback than a loyal member who just scored positively on your survey?
Negative feedback from surveys immediately notifies any email or mobile number you assign; for example, a manager. Once notification’s received, a manager can respond via an Email/SMS campaign and attach a redeemable offer if appropriate. All responses are recorded for future reference.
All surveys can be customized to resemble your website theme, and all surveys are mobile responsive.
Learn about transfering points to friends & charities here.