Custom Surveys Benefits
Custom surveys ask essential questions to our members to receive feedback about your business. And, it’s important to note, having customer feedback is vital as it offers a detailed analysis of your business performance. However, getting customer feedback is difficult. To overcome this problem, you have the option to reward members bonus points for survey completion. For example, give 25 bonus points for completing a survey.
Not only can you offer bonus points for survey completion, but each custom survey gives business owners and managers a snapshot of business performance. To simplify this process, we organize business performance using 5-star questions. Next, we take the questions and organize them into categories. For instance, a business may ask questions around staff performance, store value, and store cleanliness.
To send a survey, staff members have multiple sending options. For instance, they can send one at a time, to a segment, or a member list. Alternatively, during the setup process, RoboRewards can create a trigger to automate the process. Also, it’s important to note that all the members can only complete the survey once per broadcast. With this rule in place, it assures members can only respond to a survey once.
Custom Surveys Get Social Media Reviews
After taking the survey, if the member gives positive survey scores, the member is asked to leave positive feedback on social media sites. In other words, if positive feedback is received, who better to leave positive social feedback than a member who scored a positive survey score? After all, social media sites like Facebook, Twitter, and Instagram grow your business branding.
Alternatively, if the member leaves negative feedback, an email or mobile message immediately sends a message to whomever you choose. For example, you can send a notification to a manager. Once the notification’s received, a manager can respond to the member via an Email or SMS. Not only that, when the manager sends the response to the member, they can attach a redeemable offer if appropriate. And for your tracking purposes, all responses are recorded for future reference.
In conclusion, all surveys match your companies website theme and colors. And if that’s not enough, all custom surveys are mobile responsive. Finally, as a business owner, you definitely want to take advantage of surveys.
Learn about transferring points to friends & charities next.