Visit Frequency or Visit-Based Rewards
By popular demand, we added visit frequency, or also termed visit-based loyalty program functionality. The visit-based loyalty program functionality is available via barcode scanner if using reward cards or touch screen if using running to program via a mobile number (most popular). Frequency reward programs are a popular trend in the current market
For a business owner to use the program, download the RoboRewards business app from Google Play. Once installed and logged in, a member will touch the splash page to check-in (not required) which explains the program. Next, the member will either scan the reward card or enter their mobile number. The system checks to see if the member is new or existing.
If new, the program will ask the member if they would like to join and asks the member to verify their mobile phone number (Canada, US, UK). Also, the email address can be collected after the member enters their mobile number and presses “OK” to join the program. If they choose to join the program, a digital Visit Credit will be issued, and displays in the members account.
Member Mobile Verification
If a member exists when check-in occurs, first, the system checks if the mobile numbers verified. Mobile verification occurs when a member replies back “Yes” to an SMS opt-in request sent to the user when they join the reward program. If not verified, the system will ask the member to Resend Verification to make sure they don’t miss out on important offers (feature can be turned off and is not required).
They can alternatively Skip Verification by pressing the respective button. Verified mobile number ensure a clean marketing list.A digital Visit Credit will issue if check-in rule requirements pass. Rule restrictions can be created allowing one check in every 12 hours or 24 hours or whatever you choose. After successful check-in, available offers for the member will display, if any. The member can choose to redeem an offer or save offers for a later date.
Loss of WiFi Connection
If the tablet loses WiFi Internet connection, the program works as normal and offline transaction posting occurs. Transactions will continually record and store on the tablet until the tablet goes online. Once online, transactions upload to RoboRewards central database and transactions that do not violate the time restriction rules are awarded.
The visit-based reward program offers immense flexibility bypassing the POS system altogether while taking advantage of our automated marketing features. Visit-based loyalty is a winner program for any business looking to build loyalty and harness the powerful automated marketing features without POS integration.
Call our specialist today to learn more about digital loyalty. Learn about single-tier reward programs next