Reward Program Survey Automation
Reward program survey automation is vital to any loyalty program software. Meaning, customer surveys create tremendous value for a business. For example, receive feedback from valued influential people, your customers. Likewise, ask any questions you want and receive negative feedback via instant Email/SMS notification. All of these described tools are 100% customizable and imperative for success.
Survey customization allows you to ask any style of question you want. For instance, you can ask, text box questions, radio buttons, checklists, dropdowns, file uploads, etc. And, you can create the surveys to allow as much interactiveness as you like. Also, the look and feel of the survey can match your website theme. Additionally, you can also upload images, change background images, change fonts and colors, the sky’s the limit.
If that’s not enough, you can also customize where negative feedback sends. For instance, get notified via SMS or email and quickly respond to customer’s negative feedback with offers and kind words.
Survey automation occurs via automation triggers and rules. For instance, send a survey every fourth transaction, not to be sent more than once every eight weeks.
All survey results are dashboard organized on a 5-star or A-F grading scale. Therefore, this type of organization allows the business owner to see performance over the last year, last month, this month, and this week. Furthermore, negative feedback can be responded to promptly from the dashboard. And, all surveys can be browsed in a group, one by one, or exported for CSV analysis.
The bottom-line, having this type of Survey results give you powerful business control. It allows you to learn about your business from the most valuable perspective, your customer. This type of reward program survey automation is key.
To learn more about Trigger Automation, click here